+44 (0)1509 821691 [email protected]

Terms and Conditions

Terms and Conditions

1. Introduction

In these terms and conditions, ‘our’ and ‘we’ refer to www.makingprojectswork.co.uk and ‘you’ and ‘yourself’ refers to any user, business or personal, making use of our site or services paid or otherwise. These conditions govern the use of the www.makingprojectswork.co.uk website and to any correspondence by email between us and you. If you do not agree to be bound by these conditions you must not use this website. By using this website you acknowledge that you have read, understand and agree to be bound by the following terms and conditions. We may alter these conditions at any time. Users of any business contained herein do so at there own risk. We supply the information for your use and while reasonable efforts are made to ensure the quality and accuracy of the information no warranty or fitness is implied. This notice is issued by Making Projects Work Ltd, Company No. 6067751, Registered office Ludlow House, 1 Cumberland Road, Loughborough LE11 5DE

2. License

Under no circumstances, including negligence, will www.makingprojectswork.co.uk, its officers, agents or anyone involved in creating, producing or distributing this website service be liable for any direct, indirect, incidental, special or consequential damages that results from the use or inability to use the www.makingprojectswork.co.uk website and associated services. www.makingprojectswork.co.uk shall have no liability or responsibility to any person or business with respect to any loss or damage arising from information or the use of information contained on this website. This website provides links or references to other sites, www.makingprojectswork.co.uk has no responsibility for the content of these other websites, does not make any representations or give any warranties with respect to any information contained in or at these other websites, and shall not be liable for any damages or injury arising from the content of these other websites. www.makingprojectswork.co.uk does not endorse companies to which it has provided links. Any links to other websites are provided merely as a convenience to the users of this website and if you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.  Any logos or trademarks used on this site are displayed for the purpose of advertising or linking to their company’s website, the relevant company retains full rights. www.makingprojectswork.co.uk reserves the right to remove links to external websites which do not comply with the terms, conditions, disclaimer and copyright notices held on this website.

3. Copying and use of content

You may print or save a single copy of individual pages for your personal and non-commercial use but, you must not copy, reproduce, distribute, republish, download, display, post, transmit, cache or mirror any part of the content of this web site in any form or by any means without our prior written permission.

4. Site Security

You must not, intentionally or otherwise, do anything which may, or is intentionally designed, to impede, bypass, breach or nullify any of the security measures in place on this site. You must not attempt to access information or data which you have not been given authority to access. You must not use any program, software or anything else that will interfere with the functionality of this site. You must not do anything which would result in a server crash or data deletion, corruption or loss of any of the systems related to the www.makingprojectswork.co.uk site. You must not use our servers for the transmission or distribution of unsolicited email or computer viruses. You must not act as or pretend to be a party or entity representing www.makingprojectswork.co.uk in any way without express permission to do so.

5. Registration details and password

You must keep your registration details and password confidential and must not disclose them to any third party, nor allow, intentionally or through negligence, any third party to have access to them. You are entirely responsible for the use and misuse of your registration details and password by third parties whether authorised by you or not. It is extremely difficult to verify the identity of a person accessing or using this website, as such, any person doing so with your registration details we presume to be yourself and that anyone using this website with your registration details and/or password is authorised to do so by you. You must notify us of any unauthorised use of your registration details and/or password immediately.

6. Materials, information, images and data

You must ensure that all materials, information, images and data supplied to us are complete, accurate and in no way misleading and are provided on time and in such form as we require. You warrant that any materials, information, images and data supplied by you and there use by us for any purpose expressly or by implication authorised by you will be free from any copyright or trademark liability, free to use for the services provided on this site, fit for purpose and not damage, impede, nullify or destroy any of www.makingprojectswork.co.uk’s systems or any of its users systems. We reserve the right to remove from this website any materials, information, images or data which breach any of the foregoing warranties without notice to you. We shall have no liability for any accidental loss or damage of any materials, information, images and data supplied by you and it is your responsibility to retain copies and to insure against their accidental loss or damage. We reserve the right to correct any typographical or other errors or omissions without any liability to you.

7. Disclaimer

This website and its content are provided ‘as is’ and without any guarantee of any kind, whether express or implied, as to satisfactory quality, merchantability, fitness for a particular purpose, title and/or non-infringement of intellectual property rights to the fullest extent permitted by law. You should not rely upon the content of this website in making or refraining to make any decision or taking or refraining to take action. The content of this website may at times be out of date and we accept no responsibility for keeping the content up to date. Some of the content of this website has been created and posted by third parties and we accept no responsibility for that part of the content. This website contains links to other websites which are not under our control and are not maintained by us. We accept no responsibility for the content or accuracy of those websites and do not necessarily endorse the material contained on them. Access to linked websites is made entirely at your own risk.

8. Copyright

Unless otherwise stated the content of this web site and all other intellectual property rights in any know how, experience, data and all other technical or commercial information contained in or relating to this website belongs to or is licensed by www.makingprojectswork.co.uk. The authors of the literary and artistic works in the content of this website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.

9. Termination of use and removal of materials

We reserve the right to terminate or restrict any personal or corporate registration on, or use of, or access to this website at any time and for any reason at our absolute discretion and without notice, and to remove any materials, information, images and data posted by or on behalf of any such person or entity without any liability whatsoever. We reserve the right to terminate any personal or corporate registration which has outstanding fees still due 30 days after the initial payment due date (that being the last day of the month in which the costs are incurred).

10 Buying GOODS online

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact us before placing an order with us. By placing an order via this website you are making an offer to Making Projects Work Ltd. to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Making Projects Work Ltd. for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your statutory rights. Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

You may normally cancel your order (once accepted by us) for any physical goods for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. There is no right of cancellation when you buy files for download, which you will be able to download immediately.

If you are not entirely delighted with the physical products that you have chosen you may return them to us within 7 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund, provided that the products are returned complete, in perfect condition, unused and with the original packaging. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We do not accept returns of downloaded products.

To return any products to us, write to us explaining why you are returning the item and let us know whether you require a refund or a replacement item. Pack the items back in the parcel, attach your invoice and send it back to:

Returns Department,
Making Projects Work Ltd., Ludlow House
1 Cumberland Road
Loughborough LE11 5DE

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Stock permitting, all orders are usually despatched within 48 hours of being accepted, to arrive with UK customers well within 30 working days. International orders are sent by airmail and should arrive within 30 days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Items for download will be made available for download immediately after purchase. Please contact us if you have any problems with downloading the files.

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

11. Public Training Courses

Registering your booking:

1 You may book and pay for our public courses online, or

2 Post your completed booking form with Cheque or Credit Card details to:

Course Administrator
Making Projects Work Ltd.
Ludlow House
1 Cumberland Road
LE11 5DE

3 E-mail courses@makingprojectswork.co.uk and specify course name and date.  State your name, company, address and contact details and a booking form will be emailed back for completion and return.

Payment for public courses is required two weeks in advance of course commencement.  Making Projects Work Ltd. reserves the right to refuse admission if payment has not been received.

All payments will be confirmed with a receipted invoice, which will be sent to the booking address.

All bookings must be made on our booking form which will constitute a legally binding contract.

Course Fees

Course fees are shown alongside each course.

1, 2 and 3 day courses include materials, lunch and refreshments during the day.

Venues – Making Projects Work Ltd. does not accept any responsibility for the security of personal items at the venue.

Full joining instructions including venue, map, directions and timings will be sent upon receipt and acceptance of your booking at least 15 working days prior to a course. 

Making Projects Work Ltd. cannot be held responsible for non-arrival of Joining Instructions. Please contact us if joining instructions have not arrived 10 working days prior to course commencement.

Course Cancellations and Refunds

Cancellations more than 10 working days prior to a course start date will incur an administration charge of £75. Cancellations of 10 working days or less prior to a course start date will be charged at the full rate. A substitute delegate can be named at any time prior to the course start.

Cancellation, Postponement or Substitution of Course Dates

Making Projects Work Ltd.  reserves the right to change the course presenters, dates, venue and content should the need arise.  In the unlikely event of a course being cancelled or postponed by Making Projects Work Ltd., a full refund will be made but no further liability will be accepted.

12. In-house Training Events

Event Expenses The customer accepts the obligation to meet all expenses including
a. Return travel by second class rail, vehicular travel at 40p per miles or economy airfare (for journeys over six hours, business travel will be charged.)
b. The provision of a suitable venue to support the work being carried out.
c. The provision of equipment required at the selected venue which could include a screen, projector and flipcharts
d. Agreed consumables supplied during the event.

Provision of dates Making Projects Work Ltd will hold dates offered to the Customer for a maximum of 10 working days. After this time if the Customer has not confirmed in writing their wish to proceed with these dates, Making Projects Work Ltd reserves the right to release them or offer them to another customer. We reserve the right to withdraw dates offered in exceptional circumstances. If this should occur, we will offer alternative dates as soon as possible.

Should a customer cancel or postpone a commitment within 4 weeks before it is due to take place, the full fee will apply. Naturally, we are always understanding and flexible in cases of genuine emergencies e.g. bereavement, accident etc and may reduce this to 50% as long as the date is rescheduled and where we are given at least two weeks notice.

Adverse Weather. In certain circumstances adverse weather conditions can disrupt the use of the travel network, thus preventing or delaying travel to the agreed location.

Making Projects Work Ltd. can accept no liability for any loss of any kind, which may be suffered by the Customer in these circumstances.

We will do our best to change the travel date or plan to get to the agreed location earlier than scheduled provided that all costs of such travel and accommodation are borne by the Customer.

Terms of Payment.

All accounts are payable within 14 days of the invoice date. In the event of late payments we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debt (interest) Act 1998.

13. Intellectual Property of Course Materials

All Materials provided to Course delegates are copyright of Making Projects Work Ltd.  The materials provided individually to each delegate may be permanently retained for the exclusive use of the individual delegate. No part of Course Materials may be reproduced or transmitted in any form, or by any means, electronically or mechanically, including photocopying, recording or any information storage or retrieval system without the prior written permission of Making Projects Work Ltd. Course Materials are provided subject to the condition that they shall not, by way of trade or otherwise, be lent, resold, hired out, or otherwise circulated without the prior written permission of Making Projects Work Ltd. Any use, duplication or lending of Course Materials without the prior written consent of Making Projects Work Ltd, save for such uses as are allowed under applicable law, is prohibited.  All course materials are copyright of Making Projects Work Ltd. in whatever format.

14. Payment and Taxes

We accept online payment in a secure environment by credit card as well as by bank transfer to our bank account. We currently accept Visa, Mastercard, Delta, Switch cards and PayPal. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). We are registered for VAT, so this will be added where appropriate. Our VAT number is 978 9224 55.
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, then we will assume liability for the first £50 of your loss. Your credit card company is obligated to take responsibility for the rest. We will use our reasonable endeavours to work with your credit card company to minimise the hassle for you.