+44 (0)1509 821691 [email protected]

How we work

What to expect when you work with us


  • Shorter, more effective meetings
  • Engaged team members and stakeholders
  • Facilitated workshops which just work smoothly
  • More focus and clarity
  • Better and more creative collaboration
  • People enjoy and remember what happens in meetings
  • Fun!
  • All the magic C’s on the left… plus
  • Above all, delivery!

Penny’s Values

For me, it’s incredibly important to work with our clients. I even send out draft proposals and encourage improvements, much to their surprise. (No one has adjusted the fee yet!)

If things go wrong, and they sometimes do let’s face it, we do everything we can to put it right.

No boring meetings! Using our Magic 6TM, we make sure that everyone is crystal clear from the very start. We use graphics, interaction and (virtual) leadership techniques to keep people engaged and interested.

My life’s work has been making change work. I’ve delivered projects and programmes myself and supported others to do so. I care so much that I’ve written five books (they took years) and loads of articles, book chapters and presentations. If you trust us and engage us, know that I will care for you and your success too.

Developing capability means building confidence just as much as competence.

I’m fascinated by what makes people tick (from neuroscience to social psychology and beyond), and apply this to my work as well as my writing. As a result, expect people to be engaged, have fun and enjoy our work together.

Long-term, sustainable change is what provides lasting value. I believe that change comes from focusing on what’s already working, just as much as from solving problems.

People are incredible. Each person has strengths, often hidden away, which can power them forward. (I love seeing this happen!)

I love learning and incorporating new ideas into my thinking and work. (I’m embarking on a part-time MA (Durham University) studying, amongst other things, ethics, anthropology and culture from 2021-4. This is on top of my previous PhD, and more recent 2020 Neuroscience professional certification. I must be crazy!)

Long-term, sustainable change is what provides lasting value. I believe that change comes from focusing on what’s already working, just as much as from solving problems.

I value simple graphics as a way to understand and communicate. Expect me to scribble as we talk!

I ask for and act on client feedback, which helps us improve. We always build in a review meeting with our clients to look back and learn.

It’s best not to be too serious, although delivering change is a serious business, so please do call me Penny, not Dr Pullan!

Our unique approach

You’ll see that we’re different immediately. We don’t use slides in person, preferring to draw all over the walls (not literally – we use paper and/or whiteboards). When virtual or hybrid, we use slides as a basis for drawing. Live drawing and simple graphics communicate clearly and draw people in.

We believe that people make projects work – when they are able to engage with each other and have the tools they need to do the job, in a way that makes the most of their strengths. 

We keep you thinking, tapping into Penny’s thought leadership, plus knowledge from all over the place. 

Our facilitators have at least CPF certification (Certified Professional Facilitator of the International Association of Facilitators). Penny has CPF-Master, and was one of the first in the world to receive this.

Penny also has passed important certifications in the project management world – PMP, PRINCE2 and Managing Successful Programmes MSP (she co-authored the current 5th Edition). Her track record of delivery is probably more important!

“This was a fun packed day. I have learned lots and can’t wait to get started back at work using my new tools. I liked the way we got lots of hands on throughout the day.”

Linda McKinven

Change Facilitator, BSkyB

“I would really recommend this course to colleagues who struggle with great, inspiring visual presentation at their meetings.”

Jocelyn Reavley

Project Manager, AstraZeneca

+44 (0) 1509 821691

© 2020 Penny Pullan & Making Projects Work

Ludlow House, 1 Cumberland Road,

Loughborough, LE11 5DE, UK.