Here’s your Bonus Master Class Recording:
You may listen straight away by clicking this link:
Click here to listen to the .wma file (almost 6 MB)
If you prefer to save it to your computer to listen again later, please right click on the link and select ‘save target as’ to save.
Alternatively, here is a transcript for you to read.
Here are the Checklist and Mind Map:
You’ll need these when you listen in. Click on them to open up or right click to download to your computer:
12 Crucial Questions for Conference Calls
How can I develop my skills further?
Once a fortnight, I’ll send you a short tip on one aspect of conference calls. Of course, if you want to improve your calls immediately, there is an answer! During the call, I talked about the Master Classes focusing on preparation, during the call and what to do afterwards. These are full of ways to help make your conference calls shorter, more effective and more productive.
Find out all about ‘How to Prepare for Maximum Success’ with Penny’s Master Class Pack. Click here to find out more and order your pack and CD.
Would you like your telephone conferences to be really effective during the calls? Penny’s ‘How to Supercharge Your Calls’ Master Class will answer your questions. Find out more and order your pack and CD.
‘Getting things done through Conference Calls’. Ever wondered how to make things happen after your calls? Our latest pack is all about setting up actions for success and how to follow up to get things done remotely. Contact Penny for a pack.
What did people say immediately after listening to this call?
Here are some snippets from notes that people sent me:
I can identify with almost every one of the frustrations on your mind map! These, too, were backed up from comments from other participants. I was impressed by the way you managed the meeting, such as setting expectations, keeping to time, indicating when people should listen and when they could speak.
Paul Banks, Project Manager, Technology Multinational
That was great!
I really liked the twelve crucial questions worksheet. Going over conference calls that I’ve had in the past, and applying these twelve questions brought a deeper, analytical understanding of why things didn’t work, or how things could have been better.
Linda Spindley
Thank you for the TC, I really enjoyed it … More than anything I appreciated the reassurance that it’s not just me that struggles with these things sometimes.
Sarah Gordon, Process Implementation Scientist, FMCG Multinational
Thank you again for leading a stimulating and informative seminar…. In the last three months I have experienced almost all of these issues.
Martin Harnor
I found the twelve points a great help as to decide whether a conference call is the best option
Graham Connell
Thank you, Penny, for the interesting seminar. It did maintain my interest throughout.
Steve Charters, Etimos Ltd, http://www.etimosmeansready.com/
Thank you, today was very helpful.
Susan, International Relief Charity
[One of the] key points I picked up is: Stating the aims of the call at the start, clarifying aims for each stage of the call and at the end clarifying what was achieved and what is next.
Paul Durbin, Project Manager, Pharmaceutical Multinational
